Capgemini Off-campus drive 2023 || Service Desk Engineer|| Freshers || BE/B-Tech/BCA/Diploma|| Noida|| 3-5LPA*

Capgemini Off-campus Drive 2023

Role:- Service Desk Engineer

Education:-BE/B-Tech/BCA/Diploma

Batch:- 20/21/2022

Location:- Noida

Salary:3-5LPA

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Capgemini Off-campus drive 2022 Freshers:- Job Description

Job description

Job Description:

• We are looking for a self-motivated individual with experience in voice based processes providing Help-desk Support (IT)
• The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 0.6 to 3 year of experience
• Preferred qualification is B.Tech/BCA/Diploma in IT field
• Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
• Should be available to work on Indian Holidays
• Should be good in taking initiatives and responsible enough to handle pressure
• Must have a good understanding of handling Service desk issues
• Should possess excellent verbal & written communication, presentation skills, inter-personal skills
• Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain

Responsibilities:

• Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
• Handling Trouble Tickets in the form of Chat/Service Requests/Emails
• Working towards meeting the defined SLAs for all metrics
• Maximize customer satisfaction through effective solutions delivery
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues

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How to Apply:- Capgemini Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the company.

Method 2:- You can apply through the direct link. which has been provided below.

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To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the company.

Step 3:– Fill in all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

Capgemini Off-campus drive 2023 Freshers