|| Tech Generalist Associate|| Freshers || BE/B-Tech/BCA/BSc || Banglore || 4LPA+
Google Off-campus
drive 2022
Job Role:- Tech Generalist Associate
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Google Off-campus drive 2022 Freshers:-
Job Description
Position Responsibilities
- Maintaining a positive and professional attitude towards customers
- Providing support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls)
- Be flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- ● Use existing troubleshooting tools and techniques to establish the root cause for queries and provide a customer-facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build an in-depth understanding of most pressing customer issues
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Google Off-campus drive 2022
Minimum Qualifications
- BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Google Off-campus drive 2022
Preferred Qualifications
- Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
- Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
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How to Apply:- Google Off-campus drive (Please Apply before Expire date of the link)
Method 1:- You can apply through the career page of Google.
Method 2:- You can apply through the direct link. which has been Provided.
To Apply Through Direct link:-
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of Google.
Step 3:– Fill all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from Google soon regarding your interview Process
Google Off-campus drive 2022 Freshers
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