Wipro Off-campus drive 2022 for Administrator

Wipro Off-campus Drive 2022

Role:- Administrator

Education:- Any Graduate

Batch:- 20/21/2022

Location:- New_Delhi

Salary:- 3.5LPA*

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Wipro Offcampus drive 2022 Freshers:- Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction

Do

  1. Ensure timely response of all the tickets raised by theclient end user
    1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
  • Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
  1. Provide an acceptance and immediate resolution to the high prioritytickets/ service
  2. Installing and configuring software/ hardware requirements based onservice requests
  3. 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements andrequests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
  1. Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
  2. Coordinate with on-site team for complex problem resolution andensure timely client servicing
  3. Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

Stakeholder Interaction

Stakeholder TypeStakeholder IdentificationPurpose of Interaction
InternalProject ManagerFor governance and client relationship management
On-site project teamTo resolve the complex problem/ issues at the site
Lead/ Sr. AdministratorGuide the administrators with the complex problems
ExternalClientResolving the tickets/ queries and servicing them

Display

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk – Expert
    • Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment – Competent
    • Technical knowledge – knowledge of the various devices/network etc which the administrator have to service – Expert
Competency Levels
FoundationKnowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
CompetentConsistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
ExpertApplies the competency in all situations and is serves as a guide toothers as well.
MasterCoaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
  • Behavioral Competencies
    • Problem solving
    • Execution excellence
    • Passion for results
    • Collaborative working

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How to Apply:- Wipro Offcampus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the company.

Method 2:- You can apply through the direct link. which has been provided below.

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To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

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Step 2:– You will be redirected to the career page of the company.

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

Wipro Offcampus drive 2022 Freshers

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Wipro Offcampus drive 2022 Freshers

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