Wipro Off-campus drive 2022 || IT Service desk Executive || Freshers ||Any Graduate || Pune || 3 – 4 LPA

Wipro Off-campus drive 2022

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Wipro Offcampus drive 2022 Freshers:- Job Description

Job description

  • IT Service Desk Agent L1
  • Qualification: Full Time Graduation and above (Minimum graduation is mandatory)
  • Salary – As per market standards
  • Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad.
  • Interview rounds: Telephonic round, SpeechX (Voice & Accent) assessment.
  • Language: Proficient in English (Read + Write + Speak)
  • Equivalent test of spoken and written and technical IT-specific knowledge in both English

Role purpose:

Job Description

  • Answer calls and Service Requests from end users and track status and progress to resolution.
  • Main responsibilities:
  • Adherence to policies and procedures, closure of open calls after resolution.
  • Major activities:
  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database

Eligibility Criteria:

5 days working and any 2 week offs.

Should be flexible in 24*7 shifts.

Excellent Communication

A Graduate degree in Management Studies, Business, Marketing, or any other related discipline (Full time Graduation)

Confirmable working in Rotational shifts

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How to Apply:- Wipro Offcampus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the company.

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the company.

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

Company Offcampus drive 2022 Freshers

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Wipro Offcampus drive 2022 Freshers

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