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Wipro Offcampus drive 2022 Freshers:- Job Description
Job description
- IT Service Desk Agent L1
- Qualification: Full Time Graduation and above (Minimum graduation is mandatory)
- Salary – As per market standards
- Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad.
- Interview rounds: Telephonic round, SpeechX (Voice & Accent) assessment.
- Language: Proficient in English (Read + Write + Speak)
- Equivalent test of spoken and written and technical IT-specific knowledge in both English
Role purpose:
Job Description
- Answer calls and Service Requests from end users and track status and progress to resolution.
- Main responsibilities:
- Adherence to policies and procedures, closure of open calls after resolution.
- Major activities:
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
Eligibility Criteria:
5 days working and any 2 week offs.
Should be flexible in 24*7 shifts.
Excellent Communication
A Graduate degree in Management Studies, Business, Marketing, or any other related discipline (Full time Graduation)
Confirmable working in Rotational shifts
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How to Apply:- Wipro Offcampus drive (Please Apply before Expire date of the link)
Method 1:- You can apply through the career page of the company.
Method 2:- You can apply through the direct link. which has been Provided.
To Apply Through Direct link:-
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of the company.
Step 3:– Fill all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
Company Offcampus drive 2022 Freshers
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Wipro Offcampus drive 2022 Freshers
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