Wipro Off-campus drive 2022 || IT Service desk Executive || Freshers ||Any Graduate || Pune || 3 – 4 LPA

Join Our Social Network For Updates

• LinkedIn
• Instagram
• Telegram
• Facebook

Build A Professional Resume for free

Wipro Offcampus drive 2022 Freshers:- Job Description

Job description

• IT Service Desk Agent L1
• Qualification: Full Time Graduation and above (Minimum graduation is mandatory)
• Salary – As per market standards
• Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad.
• Interview rounds: Telephonic round, SpeechX (Voice & Accent) assessment.

• Language: Proficient in English (Read + Write + Speak)
• Equivalent test of spoken and written and technical IT-specific knowledge in both English

Role purpose:

Job Description

• Answer calls and Service Requests from end users and track status and progress to resolution.
• Main responsibilities:
• Adherence to policies and procedures, closure of open calls after resolution.
• Major activities:
• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
• Routes the enquiries to Resolver Groups as appropriate
• Re-routes misdirected calls
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
• Provides status and updates on tickets to authorized users
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
• Makes recommendations for updates to the KB database

Eligibility Criteria:

5 days working and any 2 week offs.

Should be flexible in 24*7 shifts.

Excellent Communication

A Graduate degree in Management Studies, Business, Marketing, or any other related discipline (Full time Graduation)

Confirmable working in Rotational shifts

Upload Your Resume to get hired Soon:- Click here

✅ 15+ Top IT Companies Placement Material In Just 🔥Rs: 99🔥:- Buy Now

To Know More Details About this job Opportunity click the “Apply Now” Link Below.👇👇👇

How to Apply:- Wipro Offcampus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the company.

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the company.

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

Company Offcampus drive 2022 Freshers