Wipro Off-Campus Drive 2023 Hiring Service Desk Analyst |Any Graduate

Wipro Is Hiring

* Role: Service Desk Analyst
* Salary: 3.5LPA(Expected)
* Location: Pune
* Experience: Freshers
* Education Any Graduate

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The detailed eligibility and application process are given in below.

Wipro Off-Campus Drive 2023 Hiring Service Desk Analyst |Any Graduate

Job Description

About the job

Role Purpose

The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives

Do

  • Be responsible for primary user support and customer service
    • Respond to queries from all calls, portal, emails, chats fromthe client
    • Become familiar with each client and their respectiveapplications/ processes
    • Learn fundamental operations of commonly-used software, hardwareand other equipment
    • Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
    • Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
    • Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
  • Regular MIS & resolution log management on queriesraised
    • Record events and problems and their resolution in logs
    • Follow-up and update customer status and information
    • Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
    • Identify and suggest improvements on processes, procedures etc.



Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Team Lead – Service Desk

Regular reporting & updates

Core Service Delivery Team

For adherence to SD SoW

External

Clients

Handle issues/ queries

To Know More Details About this job Opportunity click the “Apply Now” Link Below.

How to Apply:- (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the company.

Method 2:- You can apply through the direct link. which has been provided below.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the company.

Step 3:– Fill in all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

For More Details & Apply: Click here

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