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Wipro Recruitment 2023-Hiring Technical Lead| Any Graduate | Bangalore | 4.5LPA*

Wipro Off-campus Drive 2023. Hy job seekers. if your qualifications match the details we have mentioned above. Then don’t wait for the deadline. Apply For this Amazing Opening As soon As possible. for more information, you have to scroll down the post we have mentioned everything in detail about this opening. The Wipro is hiring freshers, The detailed eligibility and application process are given in below.

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Wipro Off-campus drive 2023 Freshers:-

Job Description

Role Purpose

The purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists. 

Do

  1. Oversee and support process by reviewing daily transactionson performance parameters
    1. Review performance dashboard and the scores for the team
    2. Support the team in improving performance parameters byproviding technical support and process guidance
    3. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    4. Ensure standard processes and procedures are followed to resolveall client queries
    5. Resolve client queries as per the SLA’s defined in thecontract
    6. Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
    7. Document and analyze call logs to spot most occurring trends toprevent future problems
    8. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
    9. Ensure all product information and disclosures are given toclients before and after the call/email requests
    10. Avoids legal challenges by monitoring compliance with serviceagreements
  1. Handle technical escalations through effective diagnosis andtroubleshooting of client queries
    1. Manage and resolve technical roadblocks/ escalations as per SLAand quality requirements
    2. If unable to resolve the issues, timely escalate the issues toTA & SES
    3. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
    4. Troubleshoot all client queries in a user-friendly, courteousand professional manner
    5. Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
    6. Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
    7. Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract SLA’s
  1. Build people capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
    1. Mentor and guide Production Specialists on improving technical knowledge
    2. Collate trainings to be conducted as triage to bridge the skillgaps identified through interviews with the Production Specialist
    3. Develop and conduct trainings (Triages) within products for production specialist as per target
    4. Inform client about the triages being conducted
    5. Undertake product trainings to stay current with productfeatures, changes and updates
    6. Enroll in product specific and any other trainings per clientrequirements/recommendations
    7. Identify and document most common problems and recommendappropriate resolutions to the team
    8. Update job knowledge by participating in self learningopportunities and maintaining personal networks

To Know More Details About this job Opportunity click the “Apply Now” Link Below.

How to Apply:- Wipro Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the company.

Method 2:- You can apply through the direct link. which has been provided below.

Upload Your Resume to get hired Soon:- Click here

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the company.

Step 3:– Fill in all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

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Wipro Recruitment 2023-Hiring Technical Lead| Any Graduate | Bangalore | 4.5LPA*

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